Troubleshooting

Make sure pop-ups are enabled for app.bookwormtracker.com in your browser settings. Bookworm uses a pop-up window for Google Sign-In.

I signed in with Google but my books are gone

If you previously used email/password and then signed in with Google using the same email, your account should be linked automatically. If your data is missing, try signing out and signing back in with your original email/password method.

Password reset not working

Check your spam/junk folder.
Make sure you’re entering the email you used to sign up.
If you signed up with Google, you don’t have a password — use Google Sign-In instead.

Sync Issues

My reading progress isn’t showing on the other device

Make sure you’re signed in with the same account on both devices.
Pull to refresh (mobile) or reload the page (web).
Check your internet connection.

E-reader sync not updating

Verify your API key is correct in your e-reader settings.
Make sure the server URL is exactly: https://api.bookwormtracker.com/integrations/kosync
Check if the book is matched — unmatched books won’t update progress. See E-Reader Integration.

App Issues

The app is slow or not loading

Clear your browser cache and reload (web).
Close and reopen the app (mobile).
Check if there’s an app update available (mobile).

Book cover not showing

Some books in the database don’t have cover images. This is a limitation of the book data sources. The book will still function normally without a cover.

Search not finding my book

Try shorter search terms (just the title or just the author’s last name).
Try searching by ISBN if you have it.
Some very new or self-published books may not be in the database yet.

Still Need Help?

If you’re experiencing an issue not covered here, reach out to us:

Email: [email protected]